HypePlay Privacy Policy

Your trust means everything to us at HypePlay. This Privacy Policy ("Policy") explains what data we collect when you use the HypePlay platform, how we use it, and the measures we take to keep it secure.

By registering through the HypePlay website or app, you agree to this Privacy Policy. We encourage you to read it carefully before joining the platform.

This Privacy Policy applies to:

• For users of the HypePlay website (hypeplay.blog).
• For HypePlay mobile app users.
• For anyone who contacts hypeplay through any channel.

To improve your experience on HypePlay and ensure platform security, we collect certain information. The types of data collected are listed by category below:

Personal Information

• Full name and date of birth.
• Mobile number and email address.
• National ID or passport number (for KYC verification).
• Residential address.

Financial information

• Mobile banking number (Mobile Banking, Nagad, Rocket).
• Deposit and withdrawal history.
• Transaction reference number.

Technical Information

• IP address and device identity.
• Browser type and operating system.
• Login time, session duration.
• Game history and betting activity.

HypePlay uses your data only for necessary and legitimate purposes. We never sell your information to advertisers or third parties.

Primary Use

• To manage your account and ensure secure login.
• To process deposits and withdrawals.
• To complete the KYC verification process.
• To provide gaming services and activate bonuses.

Excessive use

• Monitoring to prevent fraud and money laundering.
• Technical development and testing of the platform.
• Sending personalized offers based on your preferences (you can opt out at any time).
• To meet legal obligations and respond to requests from regulatory authorities.

Your data is stored on internationally certified, secure servers. These servers are monitored 24/7 and undergo regular security audits.

Retention Period

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Financial data is retained for a minimum of 5 years after account closure, as required by law.
• Log Files: Technical logs are retained for a maximum of 12 months.
• KYC documents: Retained for up to 5 years after verification.

Outside of legal obligations, data is securely deleted once the designated retention period has ended.

HypePlay does not sell your personal data. In certain circumstances, information may be shared with third parties — those cases are clearly outlined below.

When Data Is Shared

• Payment Processing: Necessary information is shared to process transactions via Mobile Banking, Nagad, or Rocket.
• Legal obligations: Data may be disclosed in response to a valid order from a court or regulatory authority.
• Fraud Prevention: Relevant authorities may be provided with information to investigate fraudulent activity.
• Service Provider: Limited data is shared with trusted technology partners who support platform operations, and they are bound by the same privacy standards.

HypePlay uses cookies on its website and app to enhance your experience and analyze platform performance.

Types of cookies

• Essential cookies: These are essential for maintaining your login session and ensuring security. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to analyze user behavior and improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Every registered HypePlay user has the following rights over their own data. We respect these rights and do our best to fulfill them as promptly as possible.

• Right to Access: To find out what information we hold about you, submit a request to our support team.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Where no legal obligation applies, you may request deletion of your data upon account closure.
• Data Portability: You may request a copy of your data in a specified format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to complain: Privacy policy violation complaints can be submitted to the support team.

To exercise any of your rights, contact us via our support chat or email. We will respond within 30 days of receiving your request.

HypePlay protects your data using the highest industry-standard security technologies. Our security systems are regularly updated and audited.

• 256-bit SSL Encryption: All data transmissions are carried out over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Advanced measures to prevent unauthorized access.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Staff training: All our staff are trained in data protection and bound by confidentiality agreements.

HypePlay strictly prohibits all services for users under 18. We do not knowingly collect any data from minors.

• Age is verified at the time of registration.
• In suspicious cases, age verification through KYC documents will be required.
• If an underage account is identified, it will be suspended immediately and any collected data will be deleted.
• Parents or guardians may contact our support team to file a complaint on behalf of their child.

For any questions, concerns, or complaints regarding our privacy policy, please contact our data protection team.

• Email: [email protected]
• Live Chat: Platform chat widget — available 24/7.
• Response Time: Email requests receive a response within 72 hours.